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Delivering quality health care today often includes the use of technology. Telehealth seeks to improve a patient’s health by permitting two-way, real-time interactive communication between the patient and the physician or practitioner at a distant site. By providing additional options and faster access to services than ever before, telehealth offers a new approach to patient centered care.

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With the continued spread of the coronavirus that causes COVID-19, FirstHealth is committed to providing telemedicine options that allow providers to give people the care they need from the comfort and safety of their own home. If you are preparing for an upcoming virtual visit, download tips are listed below:


  • For Family Medicine, Primary Care and Behavioral Health, download tips for an Apple or Android device. 
  • For FirstHealth On the Go, download the app on your Android or Apple device or get started online.    


What is Telehealth?

Telehealth can virtually connect patients with members of our team allowing timely access to care while eliminating the burden of travel. The technology is able to give patients access to specialists that would not normally be available at those locations. 


Telehealth services




FirstHealth On the Go is an affordable option for quality medical care, and it's available anytime, anywhere. Doctors can treat every member of the family and send necessary prescriptions to the pharmacy of your choice.  FirstHealth On the Go gives you 24/7/365 access to board-certified doctors through virtual visits on a computer, tablet or smartphone. 

For more information, click here.


Tele-Behavioral Health is an in-patient program that enables FirstHealth psychiatrists to connect with patients located at any FirstHealth hospital. This service is for adults 18 years and older with acute mental and behavioral health conditions. Care is much the same with the psychiatrist having the ability to asses and diagnosis while collaborating with other providers to implement an appropriate treatment plan.

For additional information on Behavioral, click here.


Tele-Cardiology is available for patients in need routine and follow-up cardiac care are now able to connect with a physician more quickly via telehealth. The Tele-Cardiology service is currently offered at FirstHealth Family Medicine, Troy. At the clinic, patients can have a remote visit with a cardiologist for evaluation. Often patients choosing this option are able to receive care more quickly than when waiting for an in-office exam with the cardiologist.

For additional information on Cardiology, click here.

Tele-Employee Assistance Program (EAP) allows you to meet face-to-face with an EAP counselor from practically anywhere using telehealth resources provided by FirstHealth of the Carolinas. All you need is a valid email and any personal electronic device with a webcam. The service is available Monday through Friday, 8:30 a.m. to 5 p.m. You may schedule the appointment by calling (910) 715-3444 or toll-free (888) 278-4595.

For additional information on EAP, click here.



Tele-Health Coaching connects patients with a health coach who is a professional with special training to help patients learn more about their health problems and improve their health status. Health coaches are available to teach your employees about their conditions using telemedicine resources provided by FirstHealth. Common topics discussed with a health coach include: high cholesterol, stress management, high blood pressure and quitting smoking.

For additional information on Health Coaching, click here.



Tele-Home Health Care allows health care providers to continuously monitor patients vitals and symptoms remotely. Each patient receives a tablet so that patients can take their vitals daily and clinicians can remotely monitor their condition. Tele monitoring reduces the chances of an emergency room visit or hospital readmission.

For additional information on Home Health, click here.



Tele-Hospitalist enlists FirstHealth providers to conduct remote rounding and discharge services. This initiative allows the health system to leverage the clinician resources from one hospital site to provide services at other sites virtually.

For additional information on Hospitalist, click here.



Tele-ICU allows FirstHealth to expand critical care services to other sites. An Intensivist (a provider that works exclusively in the ICU and is board certified in critical care) will remotely monitor patients and provide guidance to on-site critical care specialists. Tele-ICU monitoring does not replace bedside care, but instead provides additional support to the onsite team when timely interventions can make a difference. This service improves patient safety leading to better outcomes.



Tele-Infectious Disease medicine technology is available at community hospitals to give patients access to infectious disease specialist services that would not normally be available at the more rural hospital locations. Telemedicine uses two-way videoconferencing to deliver assessments and treatments. The Infectious Disease Specialist, who is located at another hospital, will dial into the robot to perform the exam with the assistance of a trained professional. The Nurse/Facilitator will be in your room during the exam. 

For additional information on Infectious Disease, click here



Tele-Neurology technology is available at community hospitals to give them access to Neurohospitalists. This allows FirstHealth to provide the best care for our patients while keeping them near their homes and families and limiting the time from presentation to the hospital to a visit with a Neurology specialist.

For additional information on Neurology, click here



Tele-Nutrition Coaching  allows patients to meet face to-face with a dietitian by using telemedicine resources provided by FirstHealth. A registered dietitian will work with your employee to develop a personalized nutrition plan, establish a healthy eating and lifestyle action plan, and provide ongoing coaching advice.

For additional information on Nutrition, click here.



Tele-School Based Care allows the School Health program to expand services to any child in the Montgomery County School System. A family nurse practitioner is able to connect with an on-site nurse to provide care to children in need of health and wellness services.

For additional information on School Health , click here.



Tele-Stroke allows a neurologist to provide safe and effective remote treatment for a patient experiencing a stroke. Time is a critical factor during a stroke episode, and the telemedicine service enables FirstHealth neurologists to assess, diagnose and recommend a plan of care for stroke patient at any time.



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