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Employee Assistance Program

Providing confidential assessment, counseling and referral services in a professional setting at no cost to the employee or family members.

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Responding to COVID-19

Due to the current COVID-19 situation, the FirstHealth of the Carolinas Employee Assistance Program will begin providing all EAP services via TELE-EAP until further notice.

We continue to respond to state, federal and client mandates and requests concerning the novel coronavirus that causes COVID-19.

Our services are more important now than ever, and continuity of care is paramount as people deal with uncertainty and anxiety about the outbreak.

To maintain a safe environment for all, FirstHealth EAP is transitioning appointments to take place via phone and video sessions (via smart phone, tablet or computer, etc.).

Please contact us for further information or to schedule your TELE-EAP appointment at (910) 715-3444 or (888) 278-4595.


In this section:


The FirstHealth Employee Assistance Program (EAP) is arranged by FirstHealth of the Carolinas and contracts with external employers to provide valuable benefits to employees and close family members.  Contact your human resources department to determine if your employer contracts with FirstHealth EAP.


The EAP is designed to help you and your family with personal problems that may be too large or complex for you to handle alone. Sometimes these problems can interfere with your ability to be successful at work.


The EAP provides confidential assessment, counseling and referral services in a professional setting at no cost to the employee or family members. We believe that having healthy, well-adjusted employees results in improved job performance and productivity. If you are having a personal problem, FirstHealth’s Employee Assistance Program can help.


Employee Assistance Program Services

Stress and Anxiety


Caregiver Support

Marriage and Family Discord

Relationship Problems

Parenting Dilemmas

Grief and Loss

Wellness and Prevention

Drug and Alcohol Abuse

Work-related Stress


Benefits to Employers & Supervisors

Personal problems affect productivity and success at work. The use of an EAP benefits employers in the following ways:

Reduce Health Care Costs

Increase Productivity

Reduce Absenteeism

Maintain Quality and Customer Satisfaction

Reduce Turnover

Retain Valuable Employees


Contact Us

To contact an EAP counselor, please call the EAP office at (910) 715-3444 or toll-free (888) 278-4595. Appointments are usually scheduled within three business days (or sooner if urgent) at our office in Laurinburg, Pinehurst, Raeford, Rockingham, Sanford or Troy, N.C.

You may also ask your supervisor or Human Resources Department to assist you with scheduling an appointment.


For Affiliate Providers

Thank you for agreeing to serve as an affiliate provider for FirstHealth EAP.  Necessary forms are posted below for your convenience.  Please contact us if there are any questions at (910) 715-3444.

Affiliate Services Case Closing Report Form

Client Information Form

Self-Referral Acknowledgement Form

EAP Statement of Understanding

Notice of Privacy Practices Acknowledgement

Notice of Privacy Practices Brochure



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Helpful Links and Resources 

Suicide Prevention Hotline: (800) 273-8255

Drug Helpline  (treatment referrals):  (800) 662-HELP

NAMI-North Carolina Helpline or (800) 451-9682

Alcoholics Anonymous   

Moore County Alcoholics Anonymous 

National Domestic Violence Hotline or (800) 799-7233  

Moore County Domestic Violence Crisis Line: (910) 947-3333 or Friend to Friend 

Gamblers Anonymous

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