Responding to COVID-19
Due to the current COVID-19 situation, the FirstHealth of the Carolinas Employee Assistance Program will begin providing all EAP services via TELE-EAP until further notice.
We continue to respond to state, federal and client mandates and requests concerning the novel coronavirus that causes COVID-19.
Our services are more important now than ever, and continuity of care is paramount as people deal with uncertainty and anxiety about the outbreak.
To maintain a safe environment for all, FirstHealth EAP is transitioning appointments to take place via phone and video sessions (via smart phone, tablet or computer, etc.).
Please contact us for further information or to schedule your TELE-EAP appointment at (910) 715-3444 or (888) 278-4595.
In this section:
- Employee Assistance Program Services
- Benefits to Employers and Supervisors
- Contact Us
- For Affiliate Providers
- Helpful Links and Resources
- Client Satisfaction Survey
The FirstHealth Employee Assistance Program (EAP) is arranged by FirstHealth of the Carolinas and contracts with external employers to provide valuable benefits to employees and close family members. Contact your human resources department to determine if your employer contracts with FirstHealth EAP.
The EAP is designed to help you and your family with personal problems that may be too large or complex for you to handle alone. Sometimes these problems can interfere with your ability to be successful at work.
The EAP provides confidential assessment, counseling and referral services in a professional setting at no cost to the employee or family members. We believe that having healthy, well-adjusted employees results in improved job performance and productivity. If you are having a personal problem, FirstHealth’s Employee Assistance Program can help.
Stress and Anxiety
Marriage and Family Discord
Grief and Loss
Wellness and Prevention
Drug and Alcohol Abuse
Personal problems affect productivity and success at work. The use of an EAP benefits employers in the following ways:
Reduce Health Care Costs
Maintain Quality and Customer Satisfaction
Retain Valuable Employees
To contact an EAP counselor, please call the EAP office at (910) 715-3444 or toll-free (888) 278-4595. Appointments are usually scheduled within three business days (or sooner if urgent) at our office in Laurinburg, Pinehurst, Raeford, Rockingham, Sanford or Troy, N.C.
You may also ask your supervisor or Human Resources Department to assist you with scheduling an appointment.
Thank you for agreeing to serve as an affiliate provider for FirstHealth EAP. Necessary forms are posted below for your convenience. Please contact us if there are any questions at (910) 715-3444.
Lifestyles TIPS: Timely Information for Personal Success:
Employee Assistance Report:
Helpful Links and Resources
Suicide Prevention Hotline: (800) 273-8255
Drug Helpline (treatment referrals): (800) 662-HELP
NAMI-North Carolina Helpline or (800) 451-9682
National Domestic Violence Hotline or (800) 799-7233
Moore County Domestic Violence Crisis Line: (910) 947-3333 or Friend to Friend