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Employee Assistance Program

Providing confidential assessment, counseling and referral services in a professional setting at no cost to the employee or family members.

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Overview

Responding to COVID-19

Due to the current COVID-19 situation, the FirstHealth of the Carolinas Employee Assistance Program will begin providing all EAP services via TELE-EAP until further notice.

We continue to respond to state, federal and client mandates and requests concerning the novel coronavirus that causes COVID-19.

Our services are more important now than ever, and continuity of care is paramount as people deal with uncertainty and anxiety about the outbreak.

To maintain a safe environment for all, FirstHealth EAP is transitioning appointments to take place via phone and video sessions (via smart phone, tablet or computer, etc.).

Please contact us for further information or to schedule your TELE-EAP appointment at (910) 715-3444 or (888) 278-4595.

 

In this section:

 

The FirstHealth Employee Assistance Program (EAP) is arranged by FirstHealth of the Carolinas and contracts with external employers to provide valuable benefits to employees and close family members.  Contact your human resources department to determine if your employer contracts with FirstHealth EAP.

 

The EAP is designed to help you and your family with personal problems that may be too large or complex for you to handle alone. Sometimes these problems can interfere with your ability to be successful at work.

 

The EAP provides confidential assessment, counseling and referral services in a professional setting at no cost to the employee or family members. We believe that having healthy, well-adjusted employees results in improved job performance and productivity. If you are having a personal problem, FirstHealth’s Employee Assistance Program can help.

 

Employee Assistance Program Services

Stress and Anxiety

Depression

Caregiver Support

Marriage and Family Discord

Relationship Problems

Parenting Dilemmas

Grief and Loss

Wellness and Prevention

Drug and Alcohol Abuse

Work-related Stress

 

Benefits to Employers & Supervisors

Personal problems affect productivity and success at work. The use of an EAP benefits employers in the following ways:

Reduce Health Care Costs

Increase Productivity

Reduce Absenteeism

Maintain Quality and Customer Satisfaction

Reduce Turnover

Retain Valuable Employees

 

Contact Us

To contact an EAP counselor, please call the EAP office at (910) 715-3444 or toll-free (888) 278-4595. Appointments are usually scheduled within three business days (or sooner if urgent) at our office in Laurinburg, Pinehurst, Raeford, Rockingham, Sanford or Troy, N.C.

You may also ask your supervisor or Human Resources Department to assist you with scheduling an appointment.

 

For Affiliate Providers

Thank you for agreeing to serve as an affiliate provider for FirstHealth EAP.  Necessary forms are posted below for your convenience.  Please contact us if there are any questions at (910) 715-3444.

Affiliate Services Case Closing Report Form

Client Information Form

Self-Referral Acknowledgement Form

EAP Statement of Understanding

Notice of Privacy Practices Acknowledgement

Notice of Privacy Practices Brochure

 

Newsletters

Brown Bagger:

      June 2020: Radical Acceptance as a Stress Management Tool

      May 2020: Unexpected Ways to Make Online Meetings More Engaging

      April 2020: The High-Tech/High-Trust Balance

      March 2020: Why Kindness is the Key in Promoting Employee Engagement

      February 2020: Solving Performance Issues: Addressing Problems Before They Get Worse

      January 2020: A Personal Approach to Assisting Employee Caregivers

      December 2019: Reducing Stress this Holiday Season

      November 2019: Alcohol Deaths Exceed Opiate Overdoses

      October 2019: Does Better Technology= Better Communication? 

      September 2019: The Threat of Workplace Violence is all Too Real

      August 2019: How Does Your Boss Communicate?

      July 2019: Presenteeism…Don’t Underestimate its Impact on Productivity

     

             

Lifestyles TIPS: Timely Information for Personal Success

     June 2020: Keys to Cultivating Civil Dialogue

     May 2020: Will Working Remotely Become the New Norm? (Part 2)

     April 2020: Will Working Remotely Become the New Norm? (Part 1)

     March 2020: Boomers & Millennials aren’t the Same…. And that is Okay!

     February 2020: How Millennials Push Employers to Better Technologies

     January 2020: Managing Emotions in the Workplace

     December 2019: Can You Persuade Without Manipulating?, Healthy Recipe, Q and A

     November 2019: Signs it’s Time to Say ‘Goodbye’ to a Customer, Healthy Recipe, Q and A

     October 2019: Signs it’s Time to Say‘Goodbye’ to a Customer, Healthy Recipe, Q and A

     September 2019: Strategies for Managing Self-Doubt, Healthy Recipe

     August 2019: Don’t Let Workplace Culture Fly under the Radar, Healthy Recipe

     July 2019:  Remaining Indispensable at Work, Healthy Recipe

     

     

      

      

           

              

       

       

       

                 

                                       

                                    

Helpful Links and Resources 

Suicide Prevention Hotline: (800) 273-8255

Drug Helpline  (treatment referrals):  (800) 662-HELP

NAMI-North Carolina Helpline or (800) 451-9682

Alcoholics Anonymous   

Moore County Alcoholics Anonymous 

National Domestic Violence Hotline or (800) 799-7233  

Moore County Domestic Violence Crisis Line: (910) 947-3333 or Friend to Friend 

Gamblers Anonymous

Parenting with Love & Logic

Alzheimer’s

Stress

For Military and Their Families

 

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