Financial Assistance

As a not-for-profit health care system, FirstHealth offers financial assistance to eligible patients to ensure health care services are accessible and affordable for all.  Financial assistance eligibility includes free and discounted care options, with the amount of the assistance based on a percentage of the most recent federal poverty guidelines published by the Department of Health and Human Services.   If you believe you may qualify for financial assistance or would like additional information on FirstHealth’s financial assistance program, please contact our Patient Accounts department at (910) 715-1010 or toll-free at (800) 798-6946. Patients may apply for financial assistance securely on-line through FirstHealth MyChart. 

Your estimated financial responsibility will be requested at the time of service. Following your health care services, you will receive a statement reminding you of any outstanding balance due. At this time, payment is expected in full, unless other arrangements have been made.

For your convenience, we accept cash, checks and all major credit cards for payment. In addition, FirstHealth offers you the ability to pay your bill online.

Please refer to our policy, which provides more information about the patient billing process.

• Roster of Providers Covered By Credit and Collections Policy
• Roster of Providers Excluded From Credit and Collections Policy

We realize that situations can occur where paying your bill may be difficult. Financial assistance may be available. FirstHealth of the Carolinas may be able to provide assistance to you through the following programs:

• Financial Assistance Program
• Governmental Programs
• FirstHealth Payment Plan
• Mosaic Finance Solutions
• Discount Program
  

If you have any questions, please contact us at (910) 715-1010 or toll-free at (800) 798-6946, Monday through Friday, between 8:30 a.m. and 5 p.m.

FirstHealth Patient Account representatives can speak only with the patient or the person designated in writing to receive bills on behalf of the patient. This is required by both federal and state law.

Financial Assistance Program

FirstHealth’s Financial Assistance Program ensures that all eligible individuals can receive medically necessary care at FirstHealth, regardless of their ability to pay.  Our financial counselors will work with you to help determine your eligibility. Patients can qualify for up to a 100 percent discount if their adjusted income is at or below 200 percent of the federal poverty guidelines, which are published in the Federal Register.  Additional discounts are available on a tiered basis up to 360 percent of federal poverty guidelines.  Documentation, such as tax returns and current pay stubs, will be requested to demonstrate financial need.

Any individual that is determined to be eligible for financial assistance under FirstHealth’s Credit and Collections Policy will not be charged more than the amount generally billed by FirstHealth for emergency or other medically necessary care to those individuals that have insurance covering such care.  The portion of the bill a financial assistance-eligible individual is personally responsible for paying is the amount after all deductions, discounts and insurance reimbursements have been applied. Services not eligible for financial assistance include Inpatient Chemical Dependency, Outpatient Behavioral Services and Cosmetic procedures.

To apply for Financial Aid, access the financial assistance section within your MyChart account. If you do not have a MyChart account, complete and sign the form below and return to:

FirstHealth of the Carolinas
Attn: Patient Accounts Dept.
P.O. Box 3000
Pinehurst, NC 28374

Financial Aid Application-English

Financial Aid Application-Spanish

Governmental Programs

FirstHealth will assist you with finding governmental programs that match your current needs. Examples include Medicaid, Vocational Rehabilitation, Crime Victim Assistance, etc.

FirstHealth Payment Plans

FirstHealth offers flexible, interest free payment plans depending on the balance of your account. The payment plan guidelines are as follows:

Account Balances less than $2000 - the term will be one (1) year and the minimum payment due will be the greater of $50.00 or 1/12th of the patient balance. 

Account Balances $2001 - $5000 - the term may be up to two (2) years and the minimum payment due will be 1/24th of the patient balance.

Account Balances over $5000 - the term may be up to three (3) years and the minimum payment due will be 1/36th of the account balance.

An initial payment of the greater of 10% of the total account balance or $50.00 is required.

For more information on the FirstHealth Payment Plans, contact 

Patient Accounts online or call (910) 715-1010 or toll-free at (800) 798-6946, Monday through Friday, between 8:30 a.m. and 5 p.m.

FirstHealth Patient Account representatives can speak only with the patient or the person designated in writing to receive bills on behalf of the patient. This is required by both federal and state law.

Mosaic Finance Solutions 

FirstHealth of the Carolinas has partnered with Mosaic Finance Solutions to offer additional financing options.  Mosaic allows you to finance the costs of medical care with affordable monthly payment options for an extended period of time. You can pay the account with convenient monthly installments which will be 2.5 percent of your highest account balance, or a $25 minimum payment, whichever is more.

To get started, complete the Mosaic Finance Solutions consumer credit agreement (consumer credit agreement spanish version ) and return it to:

FirstHealth of the Carolinas
Attn: Patient Accounts Dept.
P.O. Box 3000
Pinehurst, NC 28374

For more information on the MOSAIC Payment Plan, contact Patient Accounts online or call (910) 715- 1010 or toll-free at (800) 798-6946, Monday through Friday, between 8:30 a.m. and 5 p.m.

Download the Mosaic Finance Solutions Brochure in English and Spanish

FirstHealth Patient Account representatives can speak only with the patient or the person designated in writing to receive bills on behalf of the patient. This is required by both federal and state law.

Discount Program

This program is available to patients without health insurance and insured patients receiving care that is not covered by their insurance plan. A prompt payment discount of 25 percent is available for most services (excluding cosmetic and specially priced self pay programs) when payment is made in full.