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FirstHealth Network Downtime

| Date Posted: 10/31/2017

UPDATE October 31, 2017

We would like to thank everyone for their patience and understanding during FirstHealth's recent downtime event.  We are pleased to share that our network has been restored.  We apologize for any inconvenience the downtime caused.


UPDATE October 20, 2017

FirstHealth’s computer network experienced a downtime event that began Tuesday, October 17 at 2:15 p.m. due to a threat from a malware virus.  FirstHealth’s Information System team immediately identified the threat and implemented security protocols, including shut down of the information system network.  At that time, staff initiated standard downtime procedures.  Out of an abundance of caution, FirstHealth remains on downtime, as the Information System team validates that all systems and devices have been tested and cleared of any threat.  FirstHealth has more than 4,000 devices and more than 100 physical locations connected to its network, and each are being thoroughly checked to ensure there is no virus risk.  As a result of the quick response by the Information System security team, the virus did not reach any patient information, operational information or databases.  Patient information has not been compromised.  At this time, it appears that no damage has occurred to the network or devices. 


The virus was a new form of the WannaCry virus.  An anti-virus patch has been developed specifically for this virus and is being implemented throughout the FirstHealth system.  This patch will be added to anti-virus software available for others in the industry to apply to their systems. 


It should be noted that this was in no way related to our Epic system. Access to Epic, like all our other systems was blocked in order to prevent the virus from impacting that system. FirstHealth MyChart is accessible.  However, the information has not been updated since the downtime event. 


We are experiencing some delays and appointment cancellations as a result of the downtime event.  This does not apply to critical and emergent needs.  We sincerely apologize for any inconvenience this has caused.  Our team is working tirelessly to remediate the virus and get our system back up to be fully operational. Updates on our progress will be available on FirstHealth’s website and social media pages. 

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