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Q&A: Convenient Care Clinics Reopen Lobbies as COVID-19 Cases Decline

| Date Posted: 3/9/2022

PINEHURST, N.C. -- When you need medical care that can’t wait, FirstHealth Convenient Care is ready to serve.


Convenient Care is designed to fill the void between a trip to the emergency room and a normal appointment with a primary care provider, giving patients a one-stop option for unscheduled care.


FirstHealth operates 10 Convenient Care clinics across the Sandhills. They are open seven days a week from 8 a.m. to 8 p.m. (Pinehurst location 8 a.m. to midnight) and only closed on select holidays.


James Liffrig, M.D., medical director of Convenient Care, answers some of the most asked questions about how Convenient Care clinics serve the community.


What is convenient care?

Convenient Care provides treatment for all your urgent but non-life-threatening illnesses and family medical care needs. Have a sprained ankle? We can help. Need to be tested for COVID-19, flu or strep throat? We can do that, too. We also treat other general illnesses like asthma, ear infections, insect bites, rashes, urinary tract infections and more.


Do I need to make an appointment?

Never. Convenient Care clinics are designed as walk-in facilities. Appointments are not necessary to be seen and treated. Our lobbies have reopened recently as COVID-19 cases decline, but we allow patients to check-in and then wait in their car if desired.


How does COVID-19 testing work?

If you suspect you have COVID-19, visit a Convenient Care clinic and call the front desk to let them know you need a test. If you don’t need to be seen by a provider, a clinic staff nurse will perform the test and you can expect results in about 24 hours. We also provide COVID-19 testing for travel purposes.


What other services can Convenient Care provide?

We do much more than simply assess symptoms and prescribe medications. We do X-rays and other imaging services, sports physicals and flu shots.


Is insurance accepted?

Yes. Convenient Care clinics accept most commercial insurance carriers, and in many cases, a Convenient Care co-pay will be the same as a primary care co-pay.

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