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FAQ: Safety Remains Top Priority as FirstHealth Fitness Reopens

| Date Posted: 9/4/2020

Following Gov. Roy Cooper’s announcement that North Carolina would move to Safer at Home Phase 2.5 in its response to the COVID-19 pandemic, FirstHealth Fitness centers officially reopened their doors on Friday, Sept. 4.


Many of the safety protocols  implemented during a partial reopening will remain in place, and our six medically-based centers are ready to safely serve the health and fitness needs of our members and communities throughout the Sandhills. Learn more about how FirstHealth of the Carolina is responding to COVID-19. 


Below are some frequently asked questions about what members should expect as they get back to their fitness routine. 


When will you open?  

Check each facility’s homepage for hours, as they vary widely. Group exercise, aqua classes, outdoor fitness, massage therapy and our kid centers are open and will operate on schedules specific to each center. If you have questions specific to your location, please call for guidance.  


Will I still be able to put my keys in the basket at the front? 

No, you will need to keep them with you.


Is towel service returning?  

For now, we are continuing a temporary suspension of our towel service, so please bring a towel or towels with you.


Can I use the water stations?  

The water fountains are turned off, but bottle filling stations are still operating.


Can I use the locker rooms?  

Check with your location for specifics, but access to lockers at some centers will be limited to allow for proper social distancing. Showers are available. For those who are able, we appreciate limiting or eliminating the use of the locker rooms.


Is the pool open?  

Yes, our pools are open for lap swimming and aqua fitness classes. Check schedules on our center homepages.


Can I bring my children to play in the pool?  

Yes, we will have designated family swim times at each facility. Please check the group exercise schedules for more information.


Will the steam room or sauna be open?  



Will aquatic group exercise classes be held?  

Yes. We will continue to adhere to proper gathering limits and social distance recommendations.


Will swim lessons be held?  

Yes. Please visit our Aquatics section for more details on swim lessons and the upcoming schedule.  


How will you hold group exercise classes?  

We will limit the size of classes according to state restrictions, and we will ensure proper distancing during classes. Classes will be scheduled to allow for adequate time in between to clean equipment and further limit physical contact. Cycling classes will require online registration through our membership portal.  


Will the Kid Center be open?  

Yes. We will have strict limits according to guidelines and will social distance as best we can. Call your facility for hours and reservations. You will be able to keep your children in the center for a maximum of one hour.


Can I schedule a massage?  

Yes. Call your center to schedule an appointment. Appointment times will be staggered to limit numbers in the reception area, therapists will wear masks and clients must wear masks during the massage.  


What do I do if I don’t feel safe coming back?  

Your safety remains our top priority, and we are working hard at all our centers to regularly disinfect and clean all equipment and high-touch areas. You can get back to the Fitness you know and love with confidence, however, you can still put your membership on hold for 1-3 months. Please call your center for more details.


Who should I contact if I have a question about my bill?  

Contact our business office at 910-715-1837 or 910-715-1840. 


What if my membership is on hold and I want to come back?  

Contact our business office or ask at the front desk of the center you attend.  


What if I had a temporary membership when you closed?  

If you want to access the facility without activating your membership, you will be charged a guest fee. 


Will staff members be wearing masks?  

Yes, all staff members will wear masks.


Are members going to have to wear masks?  

Members must wear masks when checking in and out of the center, walking around the facility when not engaged in physical activity, inside locker rooms, on the pool deck, before and after classes and if they are closer than six feet to another member. 


Are you going to do temperature screenings for access to the facility?  

Yes. Those with a temperature above 100 degrees will not be permitted access.


Are you going to control access to the facility for people who show visible symptoms of COVID-19?  

Yes. Staff will have the authority to ask members to leave if they are showing symptoms.


What should I do if I observe someone who is showing symptoms at the facility?  

Notify an employee immediately. To ensure your own safety, we ask that members allow staff to respond to questionable situations. 


How will you ensure social distancing in the facility?  

We are marking the floor to ensure there are clear reference points for maintaining distance and some equipment will be unavailable to help with additional distancing efforts.  


About FirstHealth Fitness 

Fitness offers six locations in five counties, providing professional resources to support those who choose to pursue good health through a healthy lifestyle. With programs designed for individuals at all levels of fitness experience, FirstHealth Fitness provides the facilities and knowledge to help each person. 

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