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FAQ: FirstHealth Fitness Committed to Safety During Partial Reopening

| Date Posted: 5/19/2020

FirstHealth Fitness centers have been closed for the last two months due to the spread of COVID-19, but as North Carolina enters Phase 2 of its reopening plan, the six Fitness locations across the Sandhills are now open on a limited basis. 


Members will have access to pools in five of our facilities and be able to utilize outdoor fitness classes. 


New protocols are in place, and safety will be the top priority for both staff and members. Below are some frequently asked questions about how the medically-based centers will once again open their doors. 


When will you open? 
Check each facility's homepage for hours. They vary widely. Aqua classes, outdoor fitness classes, massage therapy and our kid centers are open in limited capacities. If you have questions specific to your center, please call for guidance. 


Will I still be able to put my keys in the basket at the front?
No, you will need to keep them with you.  


Are towels available? 
We have temporarily suspended our towel service, so please bring a towel or towels with you.


Can I use the water stations? 
The water fountains are turned off but bottle filling stations are still operating.


Can I use the locker rooms? 
All lockers in our Pinehurst facility now use a padlock that each member provides, so bring that with you. Access to lockers at other facilities will be limited to adhere to social distancing requirements. Showers are available to use. 

For those who are able, we appreciate limiting or eliminating use of the locker rooms. 


Is the pool open? 
Yes. According to the CDC, there is no evidence that COVID-19 can be spread to people through water in pools or hot tubs 


Can I bring my children to play in the pool? 
Yes, we will have designated family swim times at each facility. Please check group exercise schedules for more information. 


Will the whirlpool be open? 
Yes, in certain facilities. 


Will the steam room or sauna be open? 


Will aquatic group exercise classes be held? 
Yes, we will adhere to proper gathering limits and social distance recommendations, so those classes will be limited to fewer than 10 people. 


Will swim lessons be held? 
Yes. The maximum number of children per class is four, and only one parent will be permitted on the pool deck. Please visit our Aquatics section for more details on swim lessons and the upcoming schedule. 


How will you hold group exercise classes? 
We will limit the size of classes according to state restrictions, and we will ensure proper distancing during classes. Classes will be scheduled to allow for adequate time in between to clean equipment and further limit physical contact. 

Everyone taking part in classes must check in with the front desk before participating. You will be given a participation card to be turned in to the instructor to confirm check in. 

Cycling classes will require online registration through our membership portal. 


Will the Kid Center be open? 
Yes. We will have strict limits according to guidelines and will social distance as best we can. Call your facility for hours and reservations. You will be able to keep your children in the center for a maximum of one hour. 


Can I schedule a massage? 
Appointments are available beginning May 26 on a limited basis. Call your center to schedule an appointment. Use of this service only will not reactivate your membership. Appointment times will be staggered to limit numbers in the reception area, therapists will wear masks and clients must wear masks when lying face up during the massage. 


Will I be charged for the time you are closed? 
No. We will prorate our dues based on the date we fully reopen. 


What if you open and I do not feel safe coming back? 
Your safety is our top priority and we will only reopen if health risks are significantly diminished. At this time, we encourage you to confidently return, however, you can put your membership on hold with no associated fee for up to three months. 

If you do not participate in classes or use the pool in June, you membership will not be reactivated and you will not be billed. 


Who should I contact if I have a question about my bill? 
Contact our business office at 910-715-1837 or 910-715-1840. 


What if my membership is on hold and I want to come back? 
Contact our business office or ask at the front desk of the center you attend. 


When you open, what do I need to do to participate? 
If you would like to begin using the pool and take classes, your membership will be activated and you will be billed June 5 with regular full price. If you placed your membership on hold and want to remain on hold, you can take classes or visit the pool and pay $5 per visit. 


What if I had a temporary membership when you closed? 
If you have an active temporary membership (monthly, student, military) when the facility closed, you may reactivate your membership for the remaining days or pay $10 per visit. 


Will staff members be wearing masks? 
Yes, all staff members will wear masks. 


Are members going to have to wear masks? 
Members will be required to wear masks for entry. Masks can be removed while exercising, but should be worn inside the fitness center at all other times.


Are you going to do temperature screenings for access to the facility? 
Yes. Those with a temperature above 100 degrees will not be permitted access. 


Are you going to control access to the facility for people who show visible symptoms of COVID-19? 
Yes. Staff will have the authority to ask members to leave if they are showing symptoms. 


What should I do if I observe someone who is showing symptoms at the facility? 
Notify an employee immediately. To ensure your own safety, we ask that members allow staff to respond to questionable situations. 


How will you ensure social distancing in the facility? 
We are marking the floor to ensure there are clear reference points for maintaining distance. 


What enhanced cleaning are you doing to make sure members and staff are safe? 
We have already deep cleaned and disinfected our facility, and we are adding staff to clean higher-use areas. We have also added additional signage encouraging members to wipe down locker doors or other items.


About FirstHealth Fitness

Fitness offers six locations in five counties, providing professional resources to support those who choose to pursue good health through a healthy lifestyle.  With programs designed for individuals at all levels of fitness experience, FirstHealth Fitness provides the facilities and knowledge to help each person. 

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