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Responding to COVID-19

| Date Posted: 3/12/2020

FirstHealth of the Carolinas continues to respond to the spread of the coronavirus that causes COVID-19. As we resume non-time sensitive surgeries and procedures, our team of physicians, nurses and staff are committed to keeping our communities safe while providing exceptional care. 


Latest Information

FirstHealth is committed to testing and treating patients as needed. Below you will find information on the total number of COVID-positive hospitalized patients being treated across the FirstHealth system, the number of COVID-19 tests we have done and the results of those tests. The numbers below represent tests conducted at locations within the FirstHealth system. Check back daily for updated numbers.


Hospitalized Patients


Total Census


% Hospitalized Patients with COVID-19








Tests Completed*






Results Pending










*Tests completed represents total number of tests completed to include some retests
*Positives are unique positive results
Updated 11/30/20 at 11:20 a.m.

Ways we are keeping you safe

FirstHealth has always been committed to providing exceptional care, and that remains true during this pandemic. Throughout our system, we have implemented robust procedures for ensuring your health and safety: 


Dr. Matt Harmody, an emergency medicine physician with FirstHealth, discusses additional ways we are working to provide care safely. 



tips for staying healthy

While the response to COVID-19 continues to evolve, there are things everyone can do to stay healthy. First: stay home when you can. Social distancing is key to helping slow the spread of the coronavirus. We also encourage the following: 


  • Wear a mask when you are in public or when social distancing is difficult
  • Wash your hands frequently with soap and water for at least 20 seconds at a time
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are ill and stay home from work or school if you are sick
  • Cover your mouth and nose with a tissue when you cough or sneeze
  • Do not reuse tissues after coughing, sneezing or blowing your nose
  • Clean and disinfect surfaces that are frequently touched


Be on the lookout for coronavirus symptoms, which include fever, cough, shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat and new loss of taste or smell. 



To protect patients, visitors and our staff, enhanced visitation restrictions remain in place at our hospitals and clinics. There are exceptions to the policy, including the following:


  • Visitation of patient nearing the end of life
    • The number of visitors allowed in this situation will be determined on a case-by-case basis by the care team
  • One emergency department companion
  • One parent for pediatric or NICU patient
  • One person for labor & delivery or postpartum
  • One person to help with discharge
  • One companion for an outpatient procedure at a hospital 


Additionally, no visitors under the age of 18 will be allowed to visit until further notice. People who are over 65, pregnant or immunocompromised are discouraged from visiting. Patients being treated or tested for COVID-19 may not have any visitors.


caring for you in new ways

FirstHealth has dramatically increased access to virtual care options since the COVID-19 pandemic began. Our Primary Care and Convenient Care clinics are offering video, phone or curbside visits, and the FirstHealth On the Go app allows you to meet with a doctor anytime, anywhere on your smartphone. 


If you need in-person care for severe symptoms, call before visiting your Primary Care provider, a Convenient Care clinic or a FirstHealth emergency department. This will assist health care providers to take steps to get you the appropriate care you need while keeping others safe.


COVID-19 Testing

FirstHealth of the Carolinas COVID-19 testing costs $75.00 or $110.00 depending on the type of test, before insurance or financial assistance discounts are applied.


  • If you have health insurance, you will likely pay nothing, as most insurance companies are fully covering the cost of testing
  • If you don’t have insurance, please visit our Financial Assistance Program section of the website


Doctor visits and other services outside of the test, including convenient care and emergency room visits, are billed separately as any other medical services at FirstHealth of the Carolinas.


additional resources

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