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Center for Provider Wellbeing

The Center for Provider Wellbeing (CPW) is an innovative and comprehensive benefit for physicians, dentists, nurse practitioners, physician assistants, nurses, perfusionists and their families in the community served by FirstHealth.  The CPW is supported by the Foundation of FirstHealth's Physician Enrichment Fund

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Provider Wellbeing

In this Section:

 

About

Commitment to Wellbeing and Engagement

The ever-changing landscape of health care is creating an even more highly complex and demanding work environment for our health care providers. Burnout rates among providers have never been higher than what we are experiencing today.

According to a 2013 report from the Department of Professional Employees, almost half a million registered nurses had already left their profession nationwide. Many cited high workloads and limited staffing as reasons for their departure. In the same report, about one-third of nurses surveyed reported an emotional exhaustion score that qualified them as "high burnout."

According to Medscape’s recent Lifestyle Survey of physicians, the overall rate of physician burnout this year was 51 percent, significantly higher than 2013's rate of 40 percent. In addition, the survey revealed that more female physicians (55 percent) than male physicians (45 percent) said they were burned out.  

In response to this growing epidemic, The FirstHealth Center for Provider Wellbeing was established in 2016 as an innovative and comprehensive benefit for our physicians, nurses,  other medical providers and their families with the intent to promote well-being, prevent burnout, increase resilience, restore health, and foster intentional engagement.

The mission of the Center is to serve our providers and their families by offering any needed professional or personal support through means such as group-based or individually customized programs and services.

The Center for Provider Wellbeing is fully funded by the generous donations from our community through The Foundation of FirstHealth and the Reid Physician Enrichment Endowment.  

 

Welcome to FirstHealth Physician Group

Obtain valuable information and get to know the culture of FirstHealth through the following Provider Development Series videos. Contact us at The Center for Provider Wellbeing with any questions or feedback. We’re so glad you are here!

 

Eligibility 

The Center’s programs and services are available to all physicians, dentists, NPs, PAs, nurses, perfusionists and their families located in the communities served by FirstHealth. 

Confidentiality

Confidentiality is imperative to our program. No records of services are accessible by FirstHealth administration or any other provider without consent. The Center for Provider Wellbeing staff and consultants are obligated by law, ethics codes, and licensing bodies to uphold the highest standards of confidentiality.

 

Programs and Services

Transitional Support

FirstHealth clinical providers are encouraged to contact the Center for any individual and/or family concerns, whether personal or professional. The following are an example of some of the services available: 

We provide programs designed to promote a sense of belonging, support, and connectedness among co-workers, spouses/significant others, families, the surrounding community, and the organization. Programs include: 

  • FirstHealth Employee Assistance Program
  • Behavioral Services including counseling and therapy
  • FirstHealth Fitness. A free trial includes a physical assessment, nutritional consult and three 30-minute personal training sessions for both the provider and their spouseor significant other, with an additional month free upon signing a 12-month contract.
  • Barnes Bulletin – a monthly bulletin distributed to FirstHealth Physician Group Members designed to provide needed communication specifically related to the group. The bulletin includes information about the Suggestion Line, Operations Updates, Epic Tips and Tricks, Clinic Provider Updates, Patient Resources, Recognition Spotlights and Social Events.
  • Physician Leadership Academy - equips physicians to become active and engaged leaders within the organization

 

Coaching and Consultation Services

The Center for Provider Wellbeing offers a wide range of coaching and consultation services for individual providers, departments and teams dealing with the effects of burnout. Providers can self-refer or be referred by the Center for Provider Wellbeing. Specific services include:  

  • One-on-one consultation and coaching
  • Wellness coaching
  • Critical event intervention and coaching for individuals, teams, and/or departments
  • Physician leadership coaching
  • Individualized leadership coaching
  • Facilitation of team-building workshops

Coaching can be done either in person or by telephone. If visual contact is preferred, or the accountability of going to a meeting is better for you, in-person sessions are available. 

 

Physical and Spiritual Health and Restoration

To foster restoration, the FirstHealth Fitness in Pinehurst offers massage therapy at special pricing of $55 for 60 minutes for members (community rate is $65) and $79 for 90 minutes (community rate is $89). There are package discounts also available to FirstHealth: 

  • 3 Pack of 1hour massages: $199 members/$228 community
  • 6 pack of 1hour massages: $378 members/$432 community

 

Provider Recognition Coins

Dr. Barnes, President, FirstHealth Physician Group, established a Provider Coin Recognition Program. Inspired by the tradition that began with the military, coins are awarded to providers demonstrating exemplary service. There are three different types of coins: 

  • You Make a Difference coin for valuable input or services
  • Above and Beyond coin for extraordinary effort leading to a positive result
  • Heart of Gold coin for demonstrating meaningful compassion to patients or colleagues

FirstHealth Physician Group providers may nominate a colleague or peer to receive the valued recognition. It is Dr. Barnes' hope that recipients will feel personal pride and have the coin serve as a positive reminder of ones' contributions to the greater organization. 

If you would like to nominate a deserving colleague, call the FirstHealth Physician Group Line at (910) 715-7969. 

 

Well-Being Index 

We have collaborated with MedEd Solutions to offer the Well-Being Index, a brief online self-assessment which provides participants with immediate individualized feedback including tools and local and national resources to address personal well-being.

Developed by the Mayo Clinic, the Well-Being Index is 100% anonymous and in less than 10 questions can predict risks towards several dimensions, including fatigue, depression, burnout, anxiety/stress, mental/physical quality of life and work-life balance.

Participants receive feedback on their well-being compared to their peers and can track their personal well-being over time. Through the Center for Provider Wellbeing, this resource is offered to FirstHealth employed and affiliated providers and staff.  

Meet Our Team

Jason Jerry, M.D., Medical Director, Center for Provider Wellbeing

Jason M. Jerry, M.D., FAPA, FASAM, is a board certified psychiatrist who is also certified by the American Board of Addiction Medicine. He obtained his medical degree from the Medical College of Ohio and completed his residency training at The University of Miami-Jackson Memorial Medical Center in Miami, Florida. He has devoted most of his career to the research and treatment of those addicted to alcohol or drugs. He previously worked for one of the largest privately owned addiction treatment centers in Florida and ultimately became their Corporate Medical Director.

Before coming to FirstHealth, Dr. Jerry was a staff psychiatrist at The Cleveland Clinic's Alcohol and Drug Recovery Center and an Assistant Professor at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University in Cleveland, Ohio. He has been very involved in patient advocacy work and served as the Chair of both the Treatment Subcommittee for the U.S. Attorney of Northern Ohio's Heroin and Opioid Task Force and the Addiction and Pain Committee for the Ohio Psychiatric Physicians Association. He was also a member of the Ohio State Medical Association’s Focused Task Force on State Legislation.

Dr. Jerry has published several peer-reviewed articles related to psychiatry and addictions and has received multiple awards related to his work in the field of addictions including the 2016 U.S. Attorney General’s Award for Outstanding Contributions to Community Partnerships for Public Safety.

 

Wayne M. Sotile, Ph.D., Consulting Psychologist

Clinical psychologist Wayne M. Sotile, Ph.D.. is a pioneer in the field of work/life balance and resilience  for high-performing health professionals and their families.  He and his group have coached and counseled more than 45,000 high performers and consulted with 400 leading corporations. He has delivered over 7,000 keynotes to professional and lay audiences worldwide, including invited addresses to the Medtronic, Inc. sales force, Bayer Pharmaceutical senior leadership, American Medical Association, International Conference on Physician Resilience, the Million Dollar Roundtable, the Entrepreneurship Institute, Conde Nast Publishers, Federal Express, State Farm Insurance Co., numerous health care organizations and specialty societies, and countless Fortune 500 companies.

Dr. Sotile has authored or co-authored nine books including  Letting Go of What’s Holding You Back and Thriving Physicians: Avoiding Burnout and Shaping Resilience Throughout a Medical Career (forthcoming, 2017) His work is featured frequently in the international print media and on national television, including appearances on Good Morning America, CBS This Morning, and Dateline NBC.

Educated at Louisiana State University, University of South Carolina, and Duke University Medical Center, Dr. Sotile is a former faculty member at the Wake Forest University School of Medicine. He is Founder of the Sotile Center for Resilience and the Center for Physician Resilience, in Davidson, North Carolina.

 

Rebecca Sotile Fallon, M.S., C.W.C., Executive Coach

Clinical and Health psychologist Rebecca Sotile Fallon, M.S., C.W.C. has worked with healthcare providers for the past 15 years.  She is the Editor-in-Chief of “The Resilient Physician Newsletter” and the co-author of Understanding Your Pacemaker or Defibrillator: What Patients and Families Need to Know (with David Hayes, the former Chair of the Department of Cardiology, Mayo Clinic).  Rebecca is also a Certified Wellness Coach and lectures nationally on psychosocial aspects of medical care and work/life balance for busy healthcare professionals.

After graduating Phi Beta Kappa from the University of North Carolina – Chapel Hill with a B.A. in psychology, Rebecca obtained a Masters of Science degree in Clinical and Health Psychology from the University of Florida.

From 2003-2014, Rebecca worked with Medtronic, the world’s leading manufacturer of implantable cardiac devices. There, she served as Clinical Specialist in cardiac devices and became renowned as an expert on quality of life issues for medical patients. Most recently, Rebecca’s work with Medtronic involved planning and executing national medical educational symposia on cardiac patient management.

Currently, Rebecca serves as Director of Wellness for the Sotile Center for Resilience and the Center for Physician Resilience, in Davidson, North Carolina, where she coordinates and delivers wellness services to a diverse population of health professionals and continues her national presence as a speaker and consultant to health organizations.

An engaging and dynamic speaker, Rebecca’s presentations combine descriptions of evidence-based tactics and strategies for promoting physician resilience; practical advice for managing the constant changes affecting healthcare workplaces today; and “from the trenches” advice about what differentiates healthcare professionals who thrive from colleagues who flounder in burnout and disillusionment.  Rebecca has also developed a niche in presenting to high-powered professional women about their unique resilience challenges, and how simple strategies can combat burnout and dispel “the myth of the balanced life.”

 

Colleen Dolgan, R.N., M.A., Consultant, Innovation and Strategies

Colleen Dolgan has more than 20 years of experience as a corporate executive overseeing the organization and training functions. She started up employee and leadership development programs, provided introductory training for performance improvement, change and culture management, and led the culture transition for a healthcare merger. Colleen has also served in various faculty positions at Cleveland State University, OH, University of St. Thomas, Minneapolis, MN, and Cuyahoga Community College-Corporate College, OH. Colleen has experience leading and executing as a senior learning executive for over 36,000 employees. She oversaw the functions for mentoring, employee and leadership development, e-technology, onboarding, strategic education, organization development, and career development. Additionally, she oversaw the start-up training function for Cleveland Clinic Abu Dhabi and developed leadership academies for both physicians and nurses. She specialized in designing various team building events, assessments, coaching and new executive assimilation. She is a sought-after presenter on topics including evidence-based leadership, communications, team development, personality, change, diversity, strategic thinking, and executing change.

Following her tenure as Cleveland Clinic’s senior learning officer, Colleen launched her own consulting practice in April 2010. She is an executive coach to current and high potential leaders and physicians. She is a co-author for articles related to organizational development and has authored numerous self-study packets, videotapes, and classroom curriculums. She has consulted with physicians and medical school faculty for leadership, communication, and performance management skills. Colleen was the instrumental force behind the development of our FirstHealth Physician Leadership Academy and continues to contribute to provider well-being efforts.

Contact Us

Located within the Clara McLean House 20 First Village Drive
Pinehurst, NC 28374

Office Phone: (910) 715-4229      Email: phudson@firsthealth.org

 

Clara McLean House
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