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Like most U.S. hospitals, FirstHealth uses a standardized tool called Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) to measure patient satisfaction.
HCAHPS is a standardized, random-sample telephone survey tool measuring patients' ratings of their hospital experience.
Select Quality Measure
All results are publicly reported on the U.S. Center for Medicaid and Medicare Services' Hospital Compare website where other hospital results can be found as well. HCAHPS allows hospitals to publicly report and compare their results with more than 3,700 hospitals locally, regionally and nationally.
Hospital Compare Patient Satisfaction for FirstHealth Moore Regional Hospital