FirstHealth has received reports of fraudulent emails claiming that recipients have a "Medicare Kit" available after completing a survey.
These messages are not from FirstHealth. They are part of a phishing scam intended to steal personal information. If you receive an email from MyChart about a "free Medicare Kit," or if you receive an email from MyChart that you were not expecting, please take the following steps:
- Do not click any links, including "unsubscribe" links
- Do not provide personal financial or health information
- Do not reply to the email
- Delete the email
How to Spot a Scam Email
- Be cautious of unexpected messages offering Medicare kits, benefits, rewards or account updates.
- Comes from an unfamiliar email address. Check the sender's email address. Official FirstHealth MyChart communications come only from donotreply@FirstHealth.org.
- Watch for spelling errors, odd wording or phrasing, urgent language or links that lead to unfamiliar websites.
- Be suspicious of any request for personal information, passwords or financial information or messages with pressre to act immediately.
Questions or Concerns
If you are unsure of whether or not a MyChart email is legitimate, email us at MyChartSupport@FirstHealth.org or call (910) 715-2434 for assistance.
