PINEHURST, N.C.— FirstHealth of the Carolinas is proud to announced it has earned ISO 9001 certification from DNV, a globally recognized accrediting body. This achievement underscores FirstHealth’s unwavering dedication to delivering high-quality, patient-centered care across its network of hospitals and clinics.
“Achieving ISO 9001 certification reflects our organization’s commitment to continuous improvement and excellence in patient care,” said Cindy McDonald, MSN, R.N., FACHE, CPPS, CPHQ, chief quality officer for FirstHealth of the Carolinas.
“This milestone is a testament to the hard work and dedication of our entire team, who strive daily to uphold the highest standards in health care.”
ISO 9001 is one of the most widely recognized quality management system standards, emphasizing principles such as strong customer focus, leadership involvement, process approach and continual improvement. By aligning with these principles, FirstHealth aims to enhance patient satisfaction and operational efficiency.
The certification process involved a comprehensive evaluation of FirstHealth’s quality management systems, including patient care protocols, administrative procedures and continuous improvement initiatives. This rigorous assessment ensures that the organization meets international standards for quality and safety.
“FirstHealth’s achievement of ISO 9001 certification aligns with its core purpose To Care for People, which extends beyond clinical excellence to encompass every aspect of the patient experience,” added McDonald. “We are committed to leveraging this certification as a foundation for ongoing improvement and innovation in health care delivery.”
For more information about FirstHealth of the Carolinas and its commitment to quality and patient safety, please visit www.firsthealth.org.
