FirstHealth of the Carolinas

Frequently Asked Questions

Will my boss know if I use the EAP?
No. Our program is strictly confidential. Everything you discuss with your counselor will be kept confidential unless you give written permission to share information. If you contact EAP, your supervisor will not be told unless you want him or her informed. However, a supervisor may refer you to the EAP program if your job performance is affected. If you decide you want help, everything you discuss will still be confidential.

Will this affect my job?
Absolutely not. Your job security or working conditions will not be jeopardized by a request for help through EAP. We do not record EAP visits in your personnel file, and they do not affect performance evaluations.

How much will this cost me?
Since your company feels that an employee should not have to worry about the cost of getting help, EAP is a free employee benefit offered to you. It will cost you nothing to use the EAP program. If additional help is recommended, you may be referred to community resources that meet your specific needs. Your group health insurance may cover some of these costs. For other services, we will make every effort to refer you to a service based on your ability to pay.

How do I know if my employer provides EAP services?
FirstHealth of the Carolinas provides this employee benefit for all its internal employees and volunteers. In addition, more than 300 companies arrange for EAP to provide this valuable benefit for their employees. Ask your Human Resources department, your supervisor or contact FirstHealth EAP to determine whether you are eligible.

Where Do I Start?
To contact an EAP counselor, please call the EAP office at (910) 715-3444 or toll-free (888) 278-4595. Appointments are usually scheduled within three business days (or sooner if urgent) at our office in Asheboro, Laurinburg, Pinehurst, Rockingham or Troy, N.C.

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