Introduction

The intent of the CAHPS Hospital Survey, also known as HCAHPS, is to provide a standardized survey instrument for measuring patient perspective on hospital care (e.g. patient satisfaction). HCAHPS stands for Hospital-Consumer Assessment of Health Plans Survey.

While FirstHealth of the Carolinas has collected data on patient satisfaction for many years, there was no national standard for collecting or publicly reporting this information that would enable valid comparisons to support consumer choice.

HCAHPS can be viewed as a core set of questions that can be combined with a customized set of hospital-specific items. The initial report by the Centers for Medicare and Medicaid is expected to be available in July 2007, at www.hospitalcompare.hhs.gov.

Moore Regional Hospital

The links listed below will direct you to the latest HCAHPS data for FirstHealth Moore Regional Hospital. The time period is for surveys returned April 1, 2007, through June 30, 2008. The data will be updated as available.

The HCAHPS survey asks questions in the following areas:

• Global likelihood to recommend this hospital
• Communication with nursing staff
• Communication with doctors
• Responsiveness of hospital staff
• Pain control
• Physical environment
• Communication about medications

The survey asks patients to rate the frequency of events during their care (never, sometimes, usually or always.) FirstHealth will report the percentage of patients responding with always.

• View Richmond Memorial Survey