If you have other questions or concerns regarding your hospital stay, please call a Patient Advocate.

Moore Regional Hospital: (910) 715-1530
Montgomery Memorial Hospital: (910) 571-5020
Richmond Memorial Hospital: (910) 417-3626

If you have special needs or questions that cannot be answered by our staff or your doctor, you may contact your Patient Advocate to discuss issues that did not meet your expectations. We encourage you to voice your opinion regarding the care you received, and we welcome your thoughts.

If the Patient Advocate does not resolve your concerns regarding patient care and safety, you may contact a member of the hospital administration.

If your concerns are still not addressed, you are encouraged to contact The Joint Commission to report your concern regarding patient care and safety. You may contact The Joint Commission’s Office of Quality Monitoring toll-free at (800) 994-6610 or by e-mailing The Joint Commission at complaint@jcaho.org.

Patients may also file a grievance with the Division of Health Service Regulation as well as, or instead of, using this grievance process. The telephone number to file a grievance is (800) 624-3004.

The mailing address is:

Division of Health Service Regulation
701 Barbour Drive
Raleigh, NC 27603