FirstHealth of the Carolinas

Insurance and Billing

We are committed to working with you, your doctor and your insurance carrier to make sure you have full access to all the services provided by FirstHealth. Our staff is here to help, so you can focus on your treatment and getting well.

This section provides information to help you find out if FirstHealth accepts your health insurance plan and learn about billing, health insurance and financial assistance programs.

Because hospital billing procedures can be confusing; FirstHealth provides professionally trained financial counselors at all three hospitals to provide you with information about financial assistance.

Patients who do not have insurance coverage, are unable to provide FirstHealth with adequate insurance information or who wish to file their own insurance claims must pay FirstHealth in full at the time services are provided or make satisfactory arrangements for payment.

Patients with health insurance coverage will be expected to pay any copays, deductibles, co-insurance or any other patient portion at the time services are provided, or make satisfactory arrangements for payment.  All requests for payment are estimated amounts due.  Any additional amount owed will be billed to you and is due when you receive the bill from FirstHealth.

FirstHealth offers a number of ways to pay your bill:

  • Cash
  • Check/Money Order
  • Debit Cards
  • Credit Cards: Visa, MasterCard, Discover and American Express

FirstHealth has other options that we can discuss with you, such as government-assisted programs and our Financial Aid Program.  Assistance is based on financial need, and we will make every attempt to provide you with payment solutions to fit your circumstances.  If you have any questions, contact one of our financial counselors at (910) 715-1010.

During your hospital stay, you may receive treatment from physicians and/or other health care providers who will also bill you for their services.
Some of these providers may include:

  • Your physician/surgeon or consultant
  • Radiologists (physicians who read and review X-rays)
  • Anesthesiologists (physicians who administer anesthesia during certain procedures)
  • Pathologists (physicians who read and review tissue and lab specimens)
  • Emergency physicians (physicians who provide emergency department care/Sandhills Emergency Physicians)

Contact the Business Office for any questions or concerns you have about your FirstHealth patient bill.  Assistance is available Monday through Friday between 8:30 a.m. and 5 p.m. at (910) 715-1010 or toll-freeat (800) 798-6946. 

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