FirstHealth of the Carolinas wants you to be as comfortable
as possible during your visit with us. We will work hard to meet your
needs.
We encourage you to Speak Up!
S peak
up if you have questions or concerns, and if you don’t
understand, ask again. It’s your body and you have a right
to know. |
P ay
attention to the care you are receiving. Make sure you’re
getting the right treatments and medications by the right health
care professionals. Don’t assume anything. |
E ducate
yourself about your diagnosis, the medical tests you are undergoing,
and your treatment plan. |
A sk
a trusted family member or friend to be your advocate. |
K now
what medications you take and why you take them. Medication errors
are the most common health care mistakes. |
U se
a hospital, clinic, surgery center, or other type of health care
organization that has undergone a rigorous on-site evaluation against
established, state-of-the-art quality and safety standards, such
as that provided by JCAHO. |
P articipate
in all decisions about your treatment. You are the center of the
health care team. |
At FirstHealth of the Carolinas your satisfaction with the provided is important to us. Should you or your family experience concerns about the care you are receiving you may contact the Patient representative.
If you have special needs or questions, which cannot be answered by our staff or your doctor, you may contact your Patient Representative to discuss issues that did not meet your expectations. We encourage you to voice your opinion regarding the care you received and we welcome your thoughts.
If the Patient representative does not resolve your concerns regarding patient care and safety, you may contact a member of the hospital administration.
If your concerns are still not addressed, you are encouraged to contact the Joint Commission to report your concern regarding patient care and safety. You may contact the Joint Commission’s Office of Quality Monitoring toll-free at (800) 994-6610 or by e-mailing the Joint Commission at complaint@jcaho.org.
To reach the Patient Representative:
- From a hospital phone, dial “0” and ask the Operator
to speak with the Patient Representative.
- After hours ask your nurse to contact the Nursing Supervisor.
- From a hospital phone, dial “0” and ask to speak with
the Nursing Supervisor.
- From outside of the hospital, please dial (910)
715-1000 for Moore
Regional Hospital, (910) 417-3000 for Richmond Memorial Hospital and
(910) 572-1301 for Montgomery Memorial Hospital.
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| Patient Rights |
Patients have the right to:
- Reasonable access to care
- Care that is considerate and respectful
- Care that considers their personal values and beliefs
- Be informed about and help make decisions about their care and help
develop and implement their treatment care plan, discharge plan and
pain management plan
- Be involved in ethical questions that may come up during their care,
to include:
- settling conflict
- withholding resuscitation
- refusing or stopping of life -sustaining treatment
- involvement in research studies or clinical trials
- Safety and privacy
- Be informed of available resources for resolving disputes, grievances
and conflicts such as ethics committee, patient representative, and
the grievance process
- Confidentiality of information
- Have a Living Will (Declaration of a Desire for a Natural Death)
- Appoint a decision maker when:
- Unable to understand a proposed treatment or procedure
- Unable to make known their wishes about care
- Information on hospital policies and practices that relate to patient
care, treatment and responsibilities
- Review records about their care as outlined in hospital policy,
unless restricted by law
- Have access to protective services
- Reasonable continuity of care
- Be informed of the hospital’s charges for services and available
payment methods
- An appropriate assessment and management of their pain
- Expect emergency procedures to be implemented without unnecessary
delay
- Good quality care and high professional standards that are continually
maintained and reviewed
- Be informed and give consent prior to the start of any treatment
or procedure or both, unless it is an emergency situation. Consent
then may be withdrawn at any time that the patient does not wish to
participate in the procedure or treatment
- Assistance in obtaining consultation with another physician at the
patient’s request and expense
- Medical and nursing services without discrimination based on race,
color, creed, religion, sex, sexual preference, national origin or
source of payment
- Not to be awakened by hospital staff unless it is medically necessary
- Be free from needless duplication of medical and nursing procedures
- Be transferred to another facility, when medically permissible,
after receiving complete information and an explanation concerning
the needs for and alternatives to the transfer
- Be informed of their rights at the earliest possible time in the
course of their hospitalization
- Be informed about their health status, diagnosis and prognosis
- Appeal a premature discharge
- Seek a review by the Quality Improvement Organization (QIO) related
to quality care issues, coverage issues or seek appeal for a premature
discharge issue. (This applies to Medicare beneficiaries only.)
Quality
Improvement Organization (QIO)
Medical Review of North Carolina, Inc.
100 Regency Forest Drive, Ste.
200
Cary, NC 27511-8598
Toll Free (800) 682-2650
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