FirstHealth of the Carolinas

Visitor Information Guidelines

Patient Visitation Rights

FirstHealth of the Carolinas strives to create a patient-centered setting and promote healing. An important part of the healing process is patient visitation. FirstHealth ensures that all visitors will enjoy full and equal visitation rights. These rights are given based on the patient’s approval. FirstHealth does not limit or deny visitation based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

FirstHealth respects and supports each patient’s right to have an approved patient designee/support person.  One patient designee/support person is allowed while being cared for in any FirstHealth hospital. Every effort will be made to accommodate a patient’s support person. This is done in hopes of providing support and comfort to the patient. Please be aware that the patient or support person designated by the patient has the right to allow or deny visitation.

If visitation restrictions in specialty areas are clinically necessary, a patient care staff member or physician will explain this to the patient and/or patient’s designee/support person. If a patient is unable to communicate his/her wishes and has not presented an advance directive, but an individual asserts that he/she, as the patient’s spouse, domestic partner, parent or other family member/friend, is the patient’s designee/support person, the hospital will accept this assertion without request for documentation

The patient (or patient designee/support person, where appropriate) has the right, subject to his or her consent, to receive visitors and withdraw or deny visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member or friend.

General Visitation

  • Visiting hours are encouraged from 6 a.m. to 8:30 p.m. If you visit after 8:30 p.m. enter through the Emergency Department entrance.
  • It is recommended that only two visitors per patient (which includes patient designee/support person) may visit in the patient’s room at a time.
  • Visitors who are ill or have had a fever within the last 24 hours must not visit until they have been symptom-free for 24 hours.
  • People with a contagious illness or disease should not visit patients.
  • All visitors must wash/disinfect their hands before and after their visit.
  • All visitors, including infants and children, must wear shirts and shoes.
  • Visitation by children twelve years of age and under is discouraged. Children must be under adult supervision (not the patient) at all times for safety reasons. If children become disruptive within the patient care areas the responsible adult will need to escort them out. Disruptive adults may be asked to leave also.
  • Clergy have 24-hour visitation rights on all nursing floors. They are allowed to visit church members when given permission. Clergy must respect unit specific rules. Clergy are required to wear photo ID badges.
  • All FirstHealth facilities are tobacco-free.  That means we prohibit the use of all tobacco products on our campuses and in our facilities and vehicles. 
  • The use of cell phones is allowed in all areas of the hospital except those noted as no-cell zones. No-cell zones are marked with signage.
  • FirstHealth provides wireless Internet access at no charge. Any computer or hand-held device with a wireless network card shoudl recognize our "guest" wireless network when turned on.
  • The Richmond Memorial Hospital Gift Shop offers a wide variety of balloons, cards, snacks and drinks, and gifts for all ages. It is located off the main lobby on the ground floor. Hours are Monday through Friday 10 a.m. to 7 p.m., Saturday 11 a.m. to 3 p.m. and Sunday 1 to 5 p.m.
  • The hospital cafeteria is available to serve family, friends and employees for breakfast, lunch and dinner.
Breakfast
Lunch 
7 to 10 a.m.
11 a.m. to 2 p.m.

 

                                      
                            
                                        

 
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