Welcome to FirstHealth of the Carolinas. We want your time with us to be as comfortable and as healing as possible.
So that you can get settled and feel comfortable as quickly as possible, you should bring the following items with you on the day you arrive:
- Your health insurance card
- Personal identification (such as a driver’s license)
- HMO/PPO referral forms (if required)
- Medical records, X-ray films, or prior test results (if asked to bring)
- Written letter of authorization from insurance (if you are covered by worker’s compensation)
- A copy of your advance directives (your living will and/or Health Care Power of Attorney), if available
- Your medication list, including over-the-counter medicines, vitamins and herbs
Leave any valuable items such as handbags, wallets and jewelry at home. Storage space for these kinds of items is limited within the hospital.
You can pre-register for future services at Montgomery Memorial Hospital by calling (910) 571-5156 Monday through Friday from 8:30 a.m. until 5 p.m. Please have your physician order and your insurance card in front of you when you call.
Safety is a patient right! While you are a patient at FirstHealth we encourage you to:
- Speak up if you have questions.
- Have staff check your ID bracelet and ask your name and date of birth before you are given medications or have a procedure.
- Have all caregivers clean their hands when entering and leaving your room.
- Make sure your visitors clean their hands when entering and leaving your room.
- If you are in pain, discuss a plan with your doctor and nurse.
- Call for help to get out of the bed or chair - don’t risk falling!
If you have concerns about your stay, talk with your nurse or call the Patient Advocate using the instructions below:
- From a hospital phone, dial “0” and ask the Operator to speak with the Patient Advocate.
- After hours, ask your nurse to contact the Nursing Supervisor.
- From a hospital phone, dial “0” and ask to speak with the Nursing Supervisor.
- From outside of the hospital, dial (910) 572-1301.
If your concerns are still not addressed, you are encouraged to contact The Joint Commission to report your concern regarding patient care and safety. You may contact them toll-free at (800) 994-6610 or by e-mailing The Joint Commission at complaint@jointcommission.org.
Patients can also choose to contact the Division of Health Service Regulation at (800) 624-3004.
The mailing address is:
Division of Health Service Regulation
701 Barbour Drive
Raleigh, NC 27603
