FirstHealth of the Carolinas

Patient Satisfaction (CAHPS Hospital Survey) - Montgomery Memorial

 

1st Qtr FY 2012

2nd Qtr FY 2012

3rd Qtr FY 2012

4th Qtr FY 2012

Goal

Mean Score

Survey Response
*(n/d)

Mean Score

Survey Response
*(n/d)

Mean Score

Survey Response
*(n/d)

Mean Score

Survey Response
*(n/d)

Mean Score

Inpatient

97.9

61/97

96.3

58/92

98.6

64/102

97.9

78/121

95

Swing Bed

97.1

7/7

97

6/7

99.2

10/12

98.3

17/20

95

Ambulatory Surgery

98.8

22/34

98.9

24/36

100

28/36

98.8

29/44

95

Emergency Dept

84.4

150/3208

77.4

150/3554

83.3

150/3625

82.8

150/3723

85

Outpatient Dept

97.4

286/1830

98.3

186/1965

98

220/2082

97.1

326/2051

95

Family Care Clinic

97.4

186/1417

97.9

286/1680

98.9

133/1449

98.2

199/1496

95

* Survey Response (n/d): Numerator = # completed surveys    Denominator = # surveys attempted

 
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