FirstHealth of the Carolinas


Increasing attention has been focused on evaluating and improving health care quality. FirstHealth of the Carolinas fully embraces this initiative and to assist you in choosing the highest quality health care, FirstHealth created the QualityFirst program. Through this program, we track specific quality and patient safety measures, and compare them to performance goals we are striving to meet.

The objectives of the program are to:

  • Improve customer satisfaction
  • Improve clinical outcomes
  • Decrease medical errors
  • Increase Physician Involvement in Quality

This report shows the results of our efforts and we hope the information will help you, your health care provider and your family and friends compare the quality of care provided in our hospitals. This information not only helps you make informed decisions about your health care, but it also encourages the hospitals to improve the quality of health care they provide.

The report compares our hospital with other hospitals in the nation on the key measures being publicly reported. In addition it shows how often we provide the recommended care to patients who have been diagnosed with heart failure, heart attack or pneumonia and how often our hospital follows the recommended antibiotic treatment to prevent infection for patients undergoing certain surgeries.

These hospital quality measures come from information collected on patients who were discharged from our hospital during the time period designated. The data is abstracted through high-level medical record reviews and sent to a warehouse where it is aggregated and compared against other health care facilities. Beginning with January 2010 discharges, Moore Regional Hospital is sampling the Heart Attack, Heart Failure, Pneumonia, Surgical Infection Prevention, Hip & Knee Surgical Infection Prevention and CABG(Coronary Artery Bypass Graft) Surgical Infection Prevention Quality Measures.  Sampling is a process of selecting a representative part of the population to estimate performance.

Federal and state governments, employers and the medical community all realize that action is needed to improve health care quality and patient safety.

We also provide Patient Satisfaction reports based on patient surveys.

We invite you to let us know if this information is helpful to you. Please contact us if you have any questions or comments.

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