FirstHealth of the Carolinas

Patient Satisfaction (CAHPS Hospital Survey)

The intent of the CAHPS Hospital Survey, also known as HCAHPS, is to provide a standardized survey instrument for measuring patient perspective on hospital care (e.g. patient satisfaction). HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems Survey.

While FirstHealth of the Carolinas has collected data on patient satisfaction for many years, there was no national standard for collecting or publicly reporting this information that would enable valid comparisons to support consumer choice.

HCAHPS can be viewed as a core set of questions that can be combined with a customized set of hospital-specific items. The initial report by the Centers for Medicare and Medicaid is expected to be available in October 2007, at

Moore Regional Hospital and Richmond Memorial Hospital (a division of Moore Regional Hospital)

The links listed below will direct you to the latest HCAHPS data for FirstHealth Moore Regional Hospital and FirstHealth Richmond Memorial Hospital (a division of Moore Regional Hospital). The time period is for surveys returned January 1, 2013, through December 31, 2013. The data will be updated as available.

The HCAHPS survey asks questions in the following areas:

The survey asks patients to rate the frequency of events during their care (never, sometimes, usually or always.) FirstHealth will report the percentage of patients responding with "Always."

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