Congratulations on your recent recognition as one of North
Carolina’s best hospitals (in Business North Carolina magazine). Thanks for the service
you provide our employees and the region.
(Emerson Gower is Southern Region vice president of Progress Energy Carolinas.)
My wife Ann spent several grueling, painful, frustrating
weeks in the Rehabilitation
Unit at FirstHealth Moore Regional
Hospital recovering from a fractured
hip, complicated by symptoms of
hydrocephalus. Every single person
caring for her treated her with
concern and, yes, even love. They
pushed her when she needed it and
FirstHealth Rehab, like every
other department we’ve experienced,
is special, and I know from my own
career this doesn’t take place without
management creating the environment.
My husband, George C. Snyder, was a patient in Unit 2C
at Moore Regional Hospital from Jan. 2 until he died on Jan. 7, 2007, of complications
from a staph infection and pulmonary fibrosis. He received excellent attention
on every shift from every member of your staff. On the last day and evening,
when death was imminent, my family and I received tender care and thoughtful
provision for our comfort.
Please extend our appreciation to the nurses, aides, respiratory therapists, food
service and housekeeping staff, and any others who worked during that time to
provide for his comfort and care and for his family’s comfort.
Dorothy A. Snyder
So often, we hear negative comments
about small hospitals, but I feel we are blessed to
have FirstHealth Richmond Memorial.
I am extremely impressed by the emergency
room, ICU and care given on the medical floor.
Many small towns don’t have hospitals, so we thank
God for you.
I recently had da Vinci prostatectomy
surgery performed by Dr. Greg Griewe of Pinehurst
Surgical at FirstHealth Moore Regional Hospital. I
would like to tell you about my observations during
my stay at your hospital.
First, I was very impressed with the nurse who
filled out my paperwork. She explained everything
to my wife and me very clearly and ensured we
understood all that she said.
On the day of surgery, everything went better
than I could possibly have imagined. When they
took me back to prep me for the operation, I could
not have asked for any better care and politeness
while as they explained everything that was going to
happen to me. Then Dr. Griewe came in and asked
me if I was ready and comfortable. That really raised
Once I was in the Recovery Room, the nurses
were outstanding. They stayed with me the whole
time until the doctor said I was ready to go to my
room, and then they accompanied me to my room.
Once I was in my room on 2C, the nurses there
took charge of me. Again, the care I received was
just outstanding. I could not have asked for any better
care than I received from them.
The registered nurse on duty that night ensured
I had everything I needed and constantly checked
on my well-being. I soon found that all of the nurses
who took care of me were the same way. My only
regret is not having gotten their names so I could
personally praise each and every one by name.
Nurses and staff from other stations on the floor
spoke to me while I was walking and were solicitous
of my care and needs.
The bottom line is that during my whole stay on
2C, I never found anyone who did not care a great
deal about his or her job—the people who cleaned
my room or brought me my meals and the nurses’
aides and the registered nurses. In my opinion, all of
the personnel with whom I came in contact during
my stay are true caring professionals and a tremendous
asset to your hospital and all of its patients.
Ronald H. Rath
For more information on da Vinci robotic surgery, see the related story or call (800) 213-3284 toll-free.
I find myself writing to you about an extraordinary employee who
went above and beyond the call of duty.
I recently had blood work ordered. With
orders in hand, I came to the lab at FirstHealth
Moore Regional Hospital. I was greeted by some
very friendly ladies. They registered me, and I
was sent to the lab.
I was met by the nicest staff member. I
approached the window, and (medical lab assistant)
Kendra Monroe opened it with the biggest
smile and said, “May I help you?” That smile
was indeed worth a million dollars. I gave her the
paperwork. Kendra listened to my concerns with
the greatest care. She put me at ease and told me
to have a seat in the waiting area.
In a few minutes, I heard my name called.
She called me into the lab and took every bit of
one minute to complete the labs that had been
ordered. I was amazed at her skills as well as her
What a blessing and tribute she is to your
hospital and the staff. Thank you so much for
employing people like Kendra Monroe.
My husband and I want to thank the
wonderful hospital personnel who helped make him comfortable
and healthier during three recent hospitalizations. What
started out as a successful minor operation led to blood-level
changes, TIAs (mini strokes) and, subsequently, two more hospital
Everyone from the Emergency Department (twice) to 2C
and later 2 Neuro (twice) made us feel welcome and well cared
for. We definitely understand why Moore Regional Hospital
recently received Magnet Nursing status. Well deserved!
Everything about the hospital is wonderful, except for being
sick. From spotless rooms, tasty food ordered from a huge
menu at one’s convenience, and nurses and techs who attended
Lee’s medical needs, we were impressed.
Another important facet was the seamless coordination that
took place among the various doctors involved in the complexities
of Lee’s symptoms. We were so appreciative of their professionalism
and caring during his total two-and-a-half week stays.
Ellen F. Airs